Parts & Service

Luxottica products (sunglasses and optical frames) are the result of a unique combination of design and quality excellence. For this reason, besides the customer care programs and the legal warranty - provided by the retailers depending on the different countries laws and regulations - your product is protected by a manufacturer warranty offered by Luxottica (Limited Warranty) against manufacturing defects.

Terms

Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase.
This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear as well as any issue connected to the prescription lenses.

How to make claim

Please contact our representative under customer care section in our website anytime within 24 months from the date of purchase.
A proof of purchase will be requested as part of the warranty assessment.
Depending on the issue, the frame or corresponding defective part will be replaced or repaired directly by the retailer.
Should you not have the possibility to contact your retailer, you may submit a Service Request in our After sales Portal by following this link.
If warranty conditions apply to the defect of your frame, your product will be replaced with a new one or, if the model is not available anymore, you will be asked to replace with another model of your choice but with equivalent value.